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Find clear answers for eSIM setup, activation, coverage, payment, refunds, and connection issues before or during your trip.
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Setup help when you need it
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Data-only clarity
Know exactly what your plan includes
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Start with the area that matches your question.
Install in 4 steps
Use this checklist before you travel to avoid setup problems at the airport.
Choose your destination
Search by country or region, then compare fixed data, high-data, and daily unlimited options.
Buy the right plan
Pick the data amount and validity that matches your trip length and expected usage.
Install before you travel
Install the eSIM on Wi-Fi. Do not delete it after installation unless support asks you to.
Turn it on at destination
Select the eSIM for mobile data, enable data roaming, and wait for the local network to connect.
Popular articles
Getting started
What is an eSIM and how does it work?
A simple explanation of eSIM technology, travel eSIMs, and how they connect your device without a physical SIM card.
Read articleDevice compatibility
How to check if your phone supports eSIM
Check eSIM compatibility, carrier lock status, and model-specific limits before buying a travel eSIM.
Read articleInstallation
How to install an eSIM on iPhone
Step-by-step iPhone setup using QR code or manual details, including data line and roaming settings.
Read articleInstallation
How to install an eSIM on Android
Android setup guide for Samsung, Google Pixel, and other supported devices using QR code or manual activation.
Read articleActivation & validity
When does my eSIM plan start?
Understand installation, activation, first network connection, and validity start rules before your trip.
Read articlePlans & coverage
Fixed data vs daily unlimited plans
Learn the difference between fixed data, high-data packages, and daily unlimited plans with fair usage policies.
Read articlePlans & coverage
Can I use hotspot or tethering?
Understand when hotspot is available and why some local networks or plan types may restrict tethering.
Read articlePlans & coverage
How to top up your eSIM data plan
See when top-up is available and how to add more data or extend usage on supported plans.
Read articleTroubleshooting
Why is my eSIM not connecting?
A practical checklist for no service, no internet, roaming, APN, and manual network selection issues.
Read articleTroubleshooting
How to configure APN settings
Find and update APN settings on iPhone and Android when your eSIM requires manual APN configuration.
Read articleTroubleshooting
Why is my eSIM internet slow?
Understand network congestion, signal strength, fair usage policies, and practical fixes for slow mobile data.
Read articlePayments & refunds
Can I get a refund for my eSIM?
Learn common refund eligibility rules for unused, installed, activated, and consumed eSIM plans.
Read articlePayments & refunds
Payment failed or I was charged
What to do if checkout fails, you see a pending charge, or your order does not appear after payment.
Read articleAccount & security
Can I delete or reinstall my eSIM?
Understand why deleting an eSIM can permanently remove access and when support may need to issue guidance.
Read articlePlans & coverage
Can I use calls or SMS with my eSIM?
Most travel eSIM plans are data-only. Learn what that means for calls, texts, WhatsApp, and verification codes.
Read articlePlans & coverage
How regional eSIM plans work
Use one eSIM across multiple supported countries in a region and understand coverage limits.
Read articleAccount & security
How to protect your account and eSIM orders
Basic account security tips for login, email access, order history, and support requests.
Read articleFrequently asked questions
Clear answers to the questions travelers ask most often.
Still need help?
Send us your order email, destination, device model, and a screenshot of your mobile data settings so support can help faster.